Frequently Asked Questions
Sara Wise Design Frequently Asked Questions (FAQ).
What is your typical lead-time?
For pieces within the standard Sara Wise Design Collection, lead-times are typically between 8 and 16 weeks from the date Sara Wise Design receives the purchase deposit or final design/finish approvals (whichever occurs later). Lead-times vary given the complexity of the piece, material availability, any desired customizations to the piece, and how busy our shop is at any given time. When we receive the Purchase Order we will confirm your approximate lead-time given these factors.
Please note that custom commissions for new pieces will have longer lead-times due to the design development time needed for such work. You will be advised about additional time needed for this process when you inquire about custom commissions as it will vary depending upon the complexity of the commission.
What other material and finish options are available?
One of the many benefits of working with Sara Wise Design to develop your furniture piece is that we are a small custom design studio that offers a degree of customization and customer service that other companies simply cannot provide. We are excited to work with you to procure, select, and develop the perfect materials and finishes for your project. If you do not see your preferred material or finish offered as a “standard” for the piece that interests you, please inquire about other finishes. In many cases, we can create the piece in the finish of your choice and can provide a custom quote to do so. In the rare instances where a particular finish is not advised for a particular piece, we can advise you as to the best possible alternative to achieve the quality and aesthetic that you seek.
How do I care for my piece once it is received?
We have developed a “Furniture Care and Maintenance” document with helpful tips for the care of your Sara Wise Design furniture and accessories. It offers advice for preventing damage to your pieces and specifics for cleaning particular finishes. We are also happy to help our clients who may have additional questions not covered by this document. Simply contact us directly and we’ll respond as quickly as possible!
Contact us to submit a question or make an inquiry here.
How to engage Sara Wise Design for new commissions outside of the standard Sara Wise Design Collection?
Please contact us regarding your ideas for a custom design commission. During our initial consultation we will be able to give you an idea of the likely process for your particular situation. In general, we require a Custom Design Fee (based upon the complexity of your desired piece and upon the assumption that Sara Wise Design will produce the piece) up-front to begin developing the concept and engineering. Once the piece is developed, we will provide you with pricing for its further development and production. Upon approval, we will require 50% of the price as a deposit. All designs developed are Copyrighted by Sara Wise Design and shall not be produced by another party. We retain the right to photograph the piece for promotional purposes (keeping the client’s name anonymous if so desired) and to add it to our Sara Wise Design Collection unless arrangements are made otherwise.
How do I order from the Sara Wise Design Collection?
Sara Wise Design is represented by multiple designer showrooms across the country. These fabulous showrooms each display several Sara Wise Design pieces so that our clients have access to view our unparalleled quality and design execution first-hand. They have our full array of standard finishes in their Sara Wise Design finish sample kits. Their sales people are also trained directly by Sara Wise so that they may also assist clients in person in tailoring their order to their needs. We are in constant communication with our showrooms to keep them updated about new products and finishes and to respond to their customer inquiries.
If you have a question about a custom design commission or are out of the service area of one of our showrooms, please do not hesitate to contact Sara Wise Design directly.
Please see our Showrooms page for more information and current showroom listings.